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 Our Physicians Ancillary Services Patient Education Current Topics Online Forms Info Request Insurances We Accept FAQ Online Seminars Contact Us Links of Interest SW Spine Institute 
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FAQ
What is your financial policy? What insurance do you accept? What is your billing policy? How do I get a refill on my prescription? What are your office hours and appointment policies? What should I bring to my appointment? What is you policy on Industrial Injuries? Does your practice offer credit? What is your policy on Emergency Care? What are your practices on x-rays and laboratory studies? What are you practices on medications and surgery? What is your policy on disability forms? What is your policy on Doctor-Patient relationship? What is your financial policy? Payment is accepted in full at the time of service unless other arrangements have been made. Cash, check, and money order, VISA, MasterCard or American Express, may make payment. Our fees may vary with the time spent with you as well as the complexity of the evaluation or surgical procedure. Please always feel free to discuss your fee before your visit or prior to any surgical procedure. Our established fees are usually in the middle range in comparison to other orthopedic surgeons. A fee will be charged for any unusually long or complex insurance form submitted to us for completion. Legal forms or reports completed on your behalf usually necessitate a charge, which will vary according to the amount of time involved in their preparation. Please go to our 'Patient Information' page to review a list of insurances your practitioners accepts. We are pleased to bill your insurance for
you. Please be prepared with your policy numbers, addresses and
any other information we may need. Feel free to contact our
billing department to ask any questions before your visit. Their
number is Please understand that our billing service is offered as a courtesy to you. It does not obligate us to wait indefinitely for payment by your carrier. How do I get a refill on my prescription? Whenever possible, prescription renewals should be called in two days before your supply is exhausted. Please have the telephone number of your pharmacy available. What are your office hours and appointment policies? Monday through Friday from 8:00 a.m.- 4:30 p.m. It is often helpful to our patients to think about the specific concerns they may have, before they come in. And, make a list of questions for the doctor to answer during the examination. If you require x-rays, the receptionist
will ask you to come into the office 15 or 30 minutes early so
that they may be done before you see the doctor. Routine appointments should be made well in advance. Please call either the day before, or the morning of your appointment to verify your appointment time. If you are unable to keep your appointment or are going to be late, please call as soon as possible. This courtesy allows us to be of service to other patients. A charge will be made for repeated broken appointments. What should I bring to my appointment? Please bring your insurance card, referral if required by your insurer, test results or x-ray film and MRI film, a list of mediations you presently take, and workers compensation authorization if needed. If another physician has referred you here, please see that he or she sends your records. The physician who referred you will receive a letter discussing your problem and our treatment plan. They will be kept informed of your progress when indicated. What is you policy on Industrial Injuries? It is your responsibility to file the appropriate claim with your employer. Also, if your employer has not authorized your visit they may not be obligated to pay for it. A report of your progress is always sent to the industrial insurance carrier. Does your practice offer credit? Our office does not usually offer credit privileges, however, if you need to make financial arrangements for your account please contact the Billing Supervisor for assistance. It is our policy to work with you in any way possible should problems arise. What is your policy on Emergency Care? The office answering service can contact one of our doctors 24 hours a day, 7 days a week. The doctors take turns being "on call" for emergencies so you may not get your regular physician in an emergency. What are your practices on x-rays and laboratory studies? X-rays are indispensable to the practice of orthopedic surgery. Your physician will try to keep the amount of x-ray exposure to a minimum. If you have any questions about x-rays being taken or your degree of exposure, please ask the doctor or the x-ray technician. If you may be pregnant, please inform the doctor and the x-ray technician. Laboratory studies are done at outside facilities and may be done at the hospital or another laboratory. Many tests require that you fast the night before and then have the test done in the morning before breakfast. Our doctors usually will call you with the test results only if they are abnormal. What are you practices on medications and surgery? If you have any questions about the use or side effects of your medication, please ask your physician. Always discontinue a medication that makes you ill - and call the doctor. Please give our office at least 24 hour notice in advance of needing a prescription refill. No medications will be refilled over a weekend or holiday. Please have a clear understanding of what surgical procedure your physician is going to do and why - prior to surgery. Do not be embarrassed to ask for a second opinion or another consultation. Anesthesia and hospital fees are not under the control of this office and may be substantial. What is your policy on disability forms? We realize how important these forms are to our patients. We want to make sure these forms are done in a timely manner. We cannot do this without your help. Please allow us seven working days to complete these forms. What is your policy on Doctor-Patient relationship? Open communication and trust will speed your healing process and make your visits here more enjoyable. If you hare frightened or uncomfortable with your doctor, say so. Part of the healing process is the caring and the education that goes on in dealing with a disease. It is always best to continue treatments with a physician with whom you feel comfortable. Your records belong to Irving Orthopedics & Sports Medicine, but no information will be released without your permission unless this is required by law, as in an industrial injury, assault, etc. |
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2120 N. MacArthur Blvd | Irving, Texas 75061 | Phone: 972.438.4636 | Fax: 972.438.2077 |